“We now have streaming services, we have gaming services, we have music services, and let’s see what we can do more.” He added that these bundles were “a key differentiator from anyone that is in the market” that provides customers “more value, more optionality.” “We are very happy with that model and there is probably more to be done there,” he reiterated. “We are positively surprised about the stickiness and how customers have stayed with the services and the retention,” including when rolling them over to paying service, Hans Vestberg told the virtual UBS Global Technology, Media and Telecom Conference. He noted that Jordan is not covered by its “Travel Pass” policy.Telecom giant Verizon is happy with the customer response to content partnerships with the likes of Disney+, Discovery+ and Apple Music that it has offered certain subscribers for free for certain periods of time, its CEO said on Monday. “These people used an advertised service in good faith only to find themselves bilked out of good money and hours of wasted time trying to rectify a problem that is clearly a Verizon Wireless issue,” Hikind said.Ī company spokesman said, “We are looking into the customer issues you shared.” Sarah Moskowitz of Brooklyn resident, was stuck for $500 in extra charges from Jordan and Saudi Arabia, also while in Israel.Īfter getting threatened with collections following a six-month dispute, Moskowitz got her bill slashed - but only after Hikind intervened. “They said if you get too close to a country’s border, you hit their towers and there’s nothing we can do about it. He ended paying 30 percent of the roaming charges after complaining to the company’s supervisors. Silberberg said he had used Travel Pass in other countries without a problem. More than half the charges were for roaming in Jordan, he said. resident, said he was startled when he returned home from a a month-long trip to Israel last October and got a $999.61 bill. Other visitors to northern Israel were also billed roaming charges from neighboring Jordan. Hikind got the bill reduced after lengthy discussions with Verizon supervisors. So I knew there was some kind of mistake.” “I thought it was a joke - and not a very funny one,” said Hikind. Hikind’s tab included the expected charges of $10 per day, but Verizon Wireless also tacked on 141 international minutes, and nearly 40,000 Kbytes of international data for texts from Jordan. One of those with sticker shock was Brooklyn Assemblyman Dov Hikind, who used the service during a recent trip to Israel and got a bill for $925 when he got home. Verizon moving hundreds of NYC employees to a new tower on the Lower East SideįBI arrests man for planting bombs outside Michigan cellphone stores Airlines warn 5G could jam their systems and lead to 350K delays a yearĪT&T, Verizon delay 5G rollout to address FAA airplane safety concerns
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